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 Quality Policy

In realizing the Establishments' vision of “House for every citizen” and according to core foundation excellence in regards to system development as per latest best practices and in the Establishment's frame of client's satisfaction and all related parties, The Establishment is committed to the following:

  • Providing versatile and accessible housing solutions to citizens with focus on high quality in all services provided.
  • Continuous improvement to all administrative operations at the establishment to ensure meeting clients' needs and related parties.
  • Set Goals and objectives in accord with this policy to increase service quality and complaint handling t meet client satisfaction and all related parties.
  • Handle all client's complaints and all related parties in service department with high efficiency and productivity through applying complaints rules and regulations federal system for Dubai Government.
  • Follow guidelines of International Organization for Standardization ISO 10002 in receiving and managing complaints free of charge with transparency, fairness and ease of communication and prompt response, objectivity, discreetly and responsibly.
  • Constant improvement in application of ISO 9001:2008 requirements and handling complaints according to ISO 10002:2004 in the appropriate legal and legislation requirements.
  • Provide the human, financial and technical resources and suitable work environment to guarantee effectiveness of Quality & Complaint systems at the Establishment.
  • Build and develop work team skills and power through affective training to elevate service quality for clients and level of service with their suggestions and complaints.
  • Spread and ensure awareness to all team members to this policy to ensure commitment to highest standards of service, administrative operations & complaint management.
  • Constant review to this policy to ensure its suitability and effectiveness in client satisfaction according to ISO 9001:2008 and complaint management ISO20001-2004

The high leadership at Mohammed Bin Rashid Housing Est. believes that client satisfaction is pivotal to the Establishment’s success. And this goal is achieved through collaborating all team members to apply the motto: Satisfying Clients is everyone's responsibility.

CEO Of Mohammed Bin Rashid Housing Est.
Sami Abdulla Gargash

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