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 Customer Charter



Me, and my team are dedicated to provide you the best services and of what will exceed your expectations.

My team and I, commit to:
  • Treat you with friendliness  and courtesy
  • Offer services fairly and equally.​
  • Conduct our services professionally and high efficiency.
  • Do our best effort to meet your requirements and needs as soon as possible.
  • Respect the privacy of data and information.
  • Develop and update our regulations and work system and services regularly.
  • Welcome your suggestions and feedback and evaluate them within 15 working days.
  • Initiate communication with you periodically and regularly.
  • Provide full, comprehensive and up to date information on regulations and requirements and services through all available communication channels.


My team & I expect from you:
  • Provide  your information, official and supporting documents as requested.
  • Update your information and personal data as early as possible.
  • Collaborate on improving our Establishment's progress through your constructive suggestions.
  • Respectful treatment to our staff and appreciation to their efforts and trust their mission to client satisfaction.
  • Ensure accuracy and clarity if your data in the applications.


My Team and I care to keep our constant and effective communication via :


Sami Abdulla Gargash​​

Chief Executive Officer Mohammed Bin Rashid Housing Est.​

November 2014

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