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  • Grants
    • Apply for housing land
    • Apply for housing grant
    • Apply for Housing construction grant
    • Apply for housing Maintenance, Addition or Replacement (partial / whole) grant
    • Apply for apartment grant
    • Apply for a housing construction request on a relative’s land
  • Loans
    • Apply for Housing loan
    • Apply for housing construction loan
    • Apply for housing purchase
    • Apply for housing Maintenance, Addition or Replacement (partial / whole) loan
    • Apply for housing unit loan from local market
    • Apply for housing unit rent
  • Complementary Services
    • Change Service from Housing purchase Loan to Housing Construction Loan
    • Cancel Approved Grant / Loan Application (under consideration)
    • Cancel In Progress Application (Grant / Loan)
  • To Whom It May Concern
  • Request For One Year Maintenance
  • Facilitation Program
  • Payment of Arrears of Installments Due
  • Apply For Early settlement
  • Apply For Liability Letter
  • Apply For Reducing the loan value
  • Apply For Update Customer Data
  • Self Financing Reward "Awad"
  • Business Services
    • Apply For Opening File for New Project
    • Apply For First Payment
    • Apply For Running Payment
    • Apply For Retention Payment
    • Apply For Final Payment
    • Apply For Disbursement of construction loan payments / financial aid grant payments 750 thousand
    • Apply For Housing Maintenance, Addition and Replacement loan payments
    • Apply For To Whom It May Concern Letter for projects with percentage of achievement
    • Apply For Termination and suspension of current contractor
    • Apply For Letter Requesting Discount Price
  • Suppliers and Contractor
    • Suppliers Registration Services
    • Classification and the Nomination Guide for Suppliers
    • Supplier and Contractor Evaluation
  • Application Status
  • Housing Maintenance Status
  • Loan Calculator
  • Housing Cost Calculator
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Our Strategy

 

MBRHE’s Message

Pioneering the happiness of citizens and improving their quality of life by providing proactive, innovative, diversified and affordable housing services, in a manner that achieves a balance between high quality and sustainability, with distinguished leadership, creative human talents, and digital systems.



Our Values

 

 

 
  • Foreseeing the future
  • Governance and transparency
  • Social Responsibility
  • Customer happiness
  • Upscale Establishment’s culture
  • Establishment’s Agility

Our Vision

  • Housing for every citizen
 

 

 

MBRHE’s Strategic Objectives

 

Axis

 

 

Aim

Strategic

Objective

Performance

Indicators

Targets

2021

2022

2023

2024

2025

 

 

 

 

 

 

 

 

 

Citizen

 

 

 

 

 

 

 

 

 

Happy Citizen

 

 

 

 

 

 

 

Achieving a distinct and seamless experience for the citizen

Customer Happiness Index (Executive Council)

 

 

84%

 

 

85%

 

 

86%

 

 

87%

 

 

88%

 

Customer Happiness Index

(Smart Dubai)

 

 

90%

 

 

90%

 

 

90%

 

 

90%

 

 

90%

 

Service Centre Rating Index

 

 

4 Stars

 

 

 

 

 

5 Stars

 

 

 

 

 

6 Stars

 

Average time to obtain housing service

 

 

2 Years

 

 

2 Years

 

 

2 Years

 

 

2 Years

 

 

2 Years

 

Housing

 

 

 

 

 

 

Match between Supply and Demand

 

 

 

 

 

 

 

Enhancing the ability to provide housing

Surplus / deficit percentage in housing units - Deira

 

 

70%

 

 

 

 

 

 

 

 

Surplus / deficit percentage in housing units – Bur Dubai

 

 

90%

 

 

 

 

 

 

 

 

 

Surplus / deficit percentage in housing units - Hatta

 

 

36%

 

 

 

 

 

 

 

 

Triple integration

Activating partnership between public and private sectors

Facilitation

contribution percentage

 

 

35%

 

 

40%

 

 

45%

 

 

50%

 

 

55%

 

 

MBRHE’s Strategic Objectives

 

 

Axis

 

 

Aim

Strategic

Objective

Performance

Indicators

Targets

2021

2022

2023

2024

2025

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Establishment’s capacity

 

 

 

 

 

 

Interactive Establishment

 

 

 

 

Develop digital capabilities

Digital transformation strategy implementation percentage

 

 

40%

 

 

80%

 

 

100%

 

 

---

 

 

---

 

Services available through the digital platform percentage

 

 

48%

 

 

83%

 

 

100%

 

 

---

 

 

---

 

 

 

 

 

 

Happy Employee

 

 

Achieving a level of excellence

 

 

 

Establishment’s excellence level

 

 

---

 

 

Excellence

 

 

---

 

 

---

 

 

Elite

Establishment’s health index

66%

68%

70%

72%

74%

Number of accreditation certificates

 

5

 

5

 

6

 

6

 

7

Number of specialized awards

 

1

 

1

 

1

 

2

 

2

 

Raising the Establishment’s knowledge level

 

Knowledge level

 

 

---

 

 

fourth

 

 

---

 

 

Fifth

 

 

---

Improving the efficiency of financial planning

Budget commitment percentage

 

95%

 

95%

 

 

95%

 

 

95%

 

 

95%

Collection percentage

94%

95%

95%

95%

95%

Arrear’s settlement percentage

15%

30%

45%

60%

75%

Raising the establishment’s loyalty level

Employee happiness index

 

88%

 

 

90%

 

 

90%

 

 

90%

 

 

90%

 

Citizen employee percentage

88%

90%

90%

90%

90%

Career turnover rate

4%

4%

4%

4%

4%

Happiness
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