Your happiness is important to us and therefore we are committed to:

• - Good reception, good listening, and understanding of your needs.
• - Cooperation and good initiative in providing assistance, guidance and advice.
• - Providing distinguished and high-quality services to ensure justice and equality for all customers.
• - Working in a team spirit to make customers happy while ensuring that procedures are simplified to improve the quality of the customer journey.
• - Providing a hospitable environment that promotes a culture of happiness and positivity through sophistication in dealing and providing the required facilities in the service center.
• - Caring for people of determination and senior citizens according to the highest levels of service provision.
• - We provide you with many channels to facilitate the process of communicating with us regarding your suggestions, inquiries, and comments to develop our services together.
• - We provide you with many channels to obtain service information and apply for it in a way that suits your preferences, and we guarantee that your requests are responded to without delay.
• - We provide accurate, permanently updated and unified information across various service delivery channels while maintaining the confidentiality of the information.

To provide services that makes you happy, we ask you to:

• - Appreciating the efforts of our employees, treating them with mutual respect and believing that they are there to make you happy.
• - Providing all required documents and papers correctly and in a timely manner so that we can provide our services to you quickly.
• - Update relevant personal information that may affect the provision of the service.
• - Contribute with us to developing the performance of our organization and improving and facilitating our services provided to you by providing constructive comments and innovative and positive suggestions.

Mohammad Hassan AlShehhi

Housing sector CEO Assistant